Palette On Hide ("we," "our," or "us") is committed to ensuring that you are satisfied with your purchase. If for any reason you are not completely happy with your order, this Returns and Refunds Policy outlines the process for returning products and obtaining refunds when applicable. Please read the following guidelines carefully.
To be eligible for a return, the following conditions must be met:
To initiate a return, please contact our customer service team at support@paletteonhide.com or info@paletteonhide.com. Provide your order number and the reason for the return. Our team will guide you through the return process and provide you with a return shipping label if applicable.
Customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, we will cover the return shipping expenses. Please ensure that you obtain a tracking number for your return shipment to avoid any disputes regarding the return status.
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.
If you wish to exchange an item for a different size or color, please follow the return process outlined above. After we receive your returned item, you can place a new order for the desired item. Note that we do not hold items for exchanges; therefore, we recommend placing a new order as soon as possible to ensure you receive your preferred item.
The following items are non-returnable:
If you receive a damaged or defective item, please contact us immediately at support@paletteonhide.com with your order details and photos of the issue. We will assist you in resolving the matter promptly.
If you have any questions regarding our Returns and Refunds Policy or need assistance with a return, please reach out to us: