Palette On Hide ("we," "our," or "us") is dedicated to providing our customers with a seamless shopping experience. This Shipping and Delivery Policy outlines our procedures and timelines for delivering products to you when you place an order on our website, www.paletteonhide.com (the "Site"). We strive to ensure that your order is processed and shipped as quickly as possible.
After you place your order, it will undergo processing, which includes order confirmation, payment verification, and quality checks. Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order is being prepared for shipment.
We offer two categories of jackets with distinct shipping timelines:
We partner with reliable shipping carriers to ensure that your order reaches you in a timely manner. During checkout, you can select from various shipping options based on your location and urgency. Available shipping methods may include:
Shipping costs are calculated at checkout based on the weight of your order and your delivery location. You will see the total shipping costs before finalizing your purchase. Please note that additional fees, such as duties and taxes, may apply depending on your country of residence and are the responsibility of the customer.
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor your order's progress until it arrives at your designated address. You can also track your shipment directly on our website by entering your order number.
If your order has not arrived within the estimated delivery time, please contact us at support@paletteonhide.com or info@paletteonhide.com. We will investigate the issue and work to resolve it as quickly as possible. Please be aware that unforeseen circumstances such as extreme weather conditions, natural disasters, or carrier delays may affect delivery times.
If you need to change your shipping address after placing an order, please contact us immediately. Changes can only be made before the order has been processed and shipped. Once the order has been shipped, we cannot redirect the shipment.
If you wish to cancel your order, please contact us within 24 hours of placing your order. After this period, we cannot guarantee cancellation as your order may already be in processing or shipping.
If you have any questions or concerns regarding our Shipping and Delivery Policy, please do not hesitate to reach out: